American Shipper, in partnership with
the Retail Industry Leaders Association, recently published a revealing study
highlighting shipper’s freight bill auditing activities. Transportation Payment Benchmark Study: A Step Forward, written by
James Blaeser, Publisher of American
Shipper, reveals aspects of an often closed subject of supply chain
management – the financials.
Auditing of
freight billing, a practice consisting of both pre- and post-payment processing,
is a multi-step system; preformed properly, substantial cost savings result, as
unwarranted costs and fees are discovered and eliminated. An additional benefit
is improved carrier relations, as payment processing is improved between
shipper and logistics service provider (LSP).
Here’s the
study’s table-setter:
“Survey
results show that the average respondent audits 77 percent of its invoices
received from LSPs. Only 48 percent of the respondents review every invoice.
The other 52 percent who claim they are auditing are really doing themselves a
disservice. An incomplete audit is not an effective audit.
Three
quarters of respondents claim the invoices they receive from LSPs are accurate
90 percent of the time or more. This could be considered better than what was
expected which is a positive, but compared against other industries, such as
utilities, this is very poor. Consider for example the problems that would
arise if your home electric bill was wrong 10 percent of the time or more.
Auditing 100
percent of invoices received is only part of the story. Payers should be
auditing all the variables in their bills for inaccuracies. Study results show
that payers are very focused on the obvious issues, such as rates, accessorials,
duplicate invoices, and fuel surcharge. Less obvious trouble areas, such as
Inco terms, taxes, and currency conversions, are overlooked by most payers.”
Getting more
personal, the study’s sampling of 300 companies reveals these realities:
In 2011, 50%
of companies audited their supply chain’s transportation bills prior to
payment, 8% post payment, 39% engage in both, and 3%, neither. The
39-percenter’s are benefitting the greatest, as billing accuracy was discovered
to be sub-80% a full 24% of the time. Only 58% were accurate up to 95% of the time.
Errors abound, as is opportunity for found money.
The study
reveals the percentages of variables audited by bill payers in the 3PL,
manufacturing and retail industries. Here’s the breakdown:
·
Accessorials (rate, validity, etc.)
3PL – 90%
Manufacturing
– 93%
Retail – 99%
·
Transportation Rates
3PL – 100%
Manufacturing
– 94%
Retail – 90%
·
Duplicate Invoices
3PL – 75%
Manufacturing
– 88%
Retail – 89%
·
Fuel Surcharge
3PL – 80%
Manufacturing
– 85%
Retail – 82%
·
Incoterms
3PL – 35%
Manufacturing
– 34%
Retail – 31%
·
Taxes
3PL – 25%
Manufacturing
– 33%
Retail – 25%
·
Currency Conversion
3PL – 35%
Manufacturing
– 39%
Retail – 24%
These
figures highlight opportunity, as auditing 100 percent of invoices received is
only part of the story. Payers should be auditing all the variables in their
bills for inaccuracies. Study results show that payers are very focused on the
obvious issues, such as rates, accessorials, duplicate invoices, and fuel
surcharge. Less obvious trouble areas, such as Inco terms, taxes, and currency
conversions, are overlooked by most payers.
This study
highlights a fiscal need, and the areas under-addressed. For organizations who
seek to maximize billing-payment accuracy, an effective way to optimize an
organization’s transportation information with utilization of the company’s
historical data and industry benchmarks is to form an alliance with an
independent freight bill processor that provides thorough pre- and post-payment
auditing and payment services, to maximize accuracy and resulting cost savings.